Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

Wednesday, August 17, 2016

The Hardest Part

What’s been the hardest part, for me, about working from home?

You might think I’d say something like missing my friends, feeling lonely, feeling less engaged in meetings, feeling distant from my company, etc., etc., etc. And while those may be valid obstacles (which I like to think I’ve overcome), they haven’t been the hardest. For me, the hardest part has been taking a stand.

When I started working from home, I went all in. I wanted to do it right. Partially because I wanted it to work for myself. And partially because I had staff accumulating across the country that were counting on it to work. This caused me to place extra burden on myself to really represent. Some people’s jobs were depending on it!

This forced me into some awkward positions that can still be hard to deal with to this day. I’ve talked before about how I’m not coming in for your meeting… But sometimes that stance is really unpopular – especially with executive leadership. I even had one executive state said if you had any meetings with X-level leaders or above, you HAD to come in.

This really bothered me. What if my staff in other states had been asked to participate in these meetings? What if they were trying to move up the ladder? Would they be held back because of geography? Would it reflect negatively on them that they couldn’t attend in person because of distance? I certainly didn’t want that to happen to my people, let alone me. I felt like I needed to be overly diligent about fighting for at-home rights to protect us all.

In the short term, that was extremely hard. There’s nothing like purposefully disobeying your leadership to make a name for yourself. A not so good name. And that’s why this was the hardest part. For every meeting, I had to judge how much it would hurt me in the short term and what “trouble” I would be in for my mutiny.

I mostly stood firm, and stayed at home. I’d get called out in meetings about it. I’d get lectured. I’d get a black-eye or black-balled. Yet, I still did it. Some leaders would stop putting remote options on meetings all together trying to force the in-person transaction to take place. And for some of those, I’d ask someone else that I knew at the meeting to call me from the meeting. Yeah… that pissed some people off. And on the few occasions where I felt I had to go in or might be on the receiving end of a pink slip, it was rarely ever worth it. Nothing was so special about meeting in-person that it couldn’t have been done remotely.

I probably still have a bad reputation with some folks that have yet to get on the at-home boat. I know I ruffled their feathers. But that was a risk I was willing to take for something I believed in. Now, four years later, I believe all of those fights paid off. I believe I helped provoke a movement.

No one wants to be the black sheep. And that is why knowingly putting myself in that position was the hardest part about working from home. I risked my job for an ideal I was passionate about. Thankfully, it worked in my favor. I learned a lot about myself through that engagement:
  • I am a strong person. Knocking me down doesn’t knock me out.
  • I have conviction. If I truly believe in something, I will fight for it.
  • I am an advocate. Advocates don’t always do what is popular. They do what is right.
  • I have a lot of courage. It would have been easier to fold, but with great risk can come great reward.
  • I am a leader. I work for my team, and in the trenches with them. I don’t just “manage people”.
Most of my battle scars have healed. And the result is a cult-like following of people that want to learn more about how to work at home successfully and the proliferation of the at-home program. The pain and fear resulted in ever-reaching positive outcomes. I’d say it was a good gamble.

Monday, January 12, 2015

Make the most of your office visit

Those dreaded words no work-at-home employee wants to hear: "We need you to come to the office for (this)."

Sends chills up your spine, doesn't it? Then your mind starts whirling around... I have to get up earlier? Do I still have any work pants that fit? Do I have gas in my car? What will I do with the dogs while I'm gone? And so on.

Let's face it. We're all going to hear it at some point. If you live close to work, you may hear it more often. If you live far away, it may not be as often, but tends to be a bigger ordeal to orchestrate. At some time, something will come up where your hands are tied and you have to go. After you complete the stages of grieving over the loss of your home for the day, you end up in Acceptance. And then what?

When you have finally come to terms with it, now you need to take advantage of it. If you had to leave your comfort zone, make sure you cash in. Make it worth your while. Don't come back home with any regrets or missed opportunities.

Here are some tips when planning your in-office visit:

  • Don't book your day full of meetings. Leave as much of your time booked for impromptu conversations. Chances are that there are a large number of people that want to see you and you want to give them that chance. Staying locked away closes the door (literally) on those run-ins.
  • Attend meetings in person. Take the room option, and if there isn't one, ask to make an exception this time. People will be so glad to see you that they won't mind the trouble of the conference room booking system.
  • Let people know you are coming in. Share where you will be, what hours you have free, etc. Send an email or tell them on other meetings in advance so they can clear up some time to visit with you. Don't leave anyone telling you "I wish I would have known..."
  • Schedule some social time. Arrive early, stay late, go out to lunch. Get in those casual meetings that are only slightly about work but help build lasting bonds.
  • If you are traveling from further away, book an extra day or two to ensure you have time for all of your networking.
  • Also if traveling, schedule something bigger with folks after work such as dinner or going to a local sporting event. Make every minute of your trip count.
  • Reach out to someone you normally wouldn't. Expand your horizons. Build a bigger network.
  • Don't complain about having to be in the office. No one wants to hear you whine. They are excited you are in, so don't belittle that with your bellyaching. 
  • Don't forget the office rules. Double check on dress code, weather, traffic, meeting locations, and all the prep stuff so that your time in the office is focused on the interactions and not the distractions.
  • Be present. Be available. Be social. Just be.
  • Smile :-)

Wednesday, January 7, 2015

Walk Away

Everyone talks about a work/life balance. That's not new. But when you work at home, work is life and life is work. Where does one stop and the other start?

People will say that work from home is more productive because people work longer hours. Well, they do. But that's not why it is, or should be, more productive. Just like your office counterpart, you need a break. Burning the work candle at both ends only does one thing - it burns you out.

That's why it is even more important, when working from home, to define boundaries and walk away. There has to be a division for you to be off the clock.

Below are some tips to help build the barrier between work and non-work. Even if you didn't do some of these while you were an office dweller, you need to start now. Your non-work life depends on it.


  • Define a space for work that you can walk away from. This should not be your kitchen table, your bed, your sofa, or anywhere else you'd find yourself regularly visiting when you're off the clock.
  • Take your lunch break. Use it to do a load of laundry, walk the dog, actually eat something healthy (for a change), work out, run an errand, etc. The point is to take a break from work. This should be a minimum of 30 minutes to allow your brain time to regroup.
  • Define your office hours. They may be slightly longer than a traditional 8-5 because you can afford it, but set them and stand by them. When the quitting time bell rings, Fred Flintstone your way out of the office and never look back.
  • Resist the temptation to check back in. Unless there is a special occasion, don't run back to your office to check on work just because you can. Use that time for something else. Read a really awesome Leading from Afar blog if you can't find anything else to do.
  • Unplug entirely. For at least a few minutes, after you log off for the day, go acoustic. No computer, tablet, phone, TV, radio, or whatever your vice. Just chill, disconnected for a few minutes, to let your entire body move on from work.
  • Keep your work and non-work technologies separate. If you use the same devices for both, it's easy and tempting while playing Candy Crush or updating Facebook to do some work too. Remove the temptation all together. 
Work at home has given you the gift of time and money. It's a shame to let it all go to waste because you never stop working. 

Monday, January 5, 2015

Send Cards

When I used to work in a traditional office building, I kept a set of various cards at my desk. If an occasion popped up, I was prepared. And if I didn't have the right card, there was a lobby shop in the building to pick one up for emergencies. It was super easy to leave a card on someone's desk, or use interoffice mail at worst case, to let them know I was thinking about them.

I enjoyed giving cards in the office because it builds engagement. People like to know that you remember them, you think about them, and that you took time to make them feel special. It's an easy gesture that pays big dividends.

Now that I'm at home, I can't just drop off a card at someone's desk. Some of my own staff aren't even in the same city. The logistics have changed. But that doesn't mean the sentiment has to.

The only difference between then and now is preparation, and maybe a few extra pennies. I still have a stash of cards on hand. However, I have to pay attention to upcoming events that I can foresee and drop the cards in the mail. I have to have stamps, I have to have home addresses, and I have to have a head's up. But with those things, I can still accomplish the same.

Actually, I accomplish more. People know it takes more effort to mail. It's no longer something I can run to my office last minute and do. They know I thought even more about them.

The real trick to getting the most value from sending cards is in the message. I never just sent a card. I ALWAYS hand write a personal note. I include messages of thanks for the work they are doing, positive outlooks for the future, and personal sentiments. Handwriting the card shows it came from me, not on assistant or something I copied from the internet. When I screw up a word, it shows I'm human. The personal note is genuine and real.

The following is a direct quote from an associate after receiving her birthday card:
Thank you so much for my birthday card. Seriously it was the absolute cutest birthday card I got this year. Maybe even ever. J It was an unexpected surprise & really made a difference in my day. J I don’t think a boss has ever sent me a card on my birthday & its little stuff like that make me so happy to be a part of this team & its why your team engagement scores are so high. You do a great job as an encourager & leader. J

See how much engagement credit I just scored? It cost me less than $2.00 for the card and stamp, and 5 minutes of time to write a personal message. The return on investment here is huge.

Friday, January 2, 2015

Welcome!

Happy 2015!

My name is Cortney Hoese and I am an IT Manager for a Fortune 100 company. What's unique about that? Maybe not much.

However, I lead my team from my home. I've been working full time from the comfort of my home office for 1.5 years (and part-time for about another year prior), and the majority of my team is remote as well.

The industry is moving this way. Moving to be "location independent". Yet, many other firms (yes, you, Yahoo!) have moved in the opposite direction.

How do you succeed when you work remote? How do you lead a remote team? My goal with this blog is to help you answer these questions based on my real-world experience.

Work at home is not for everyone. But it can be for more people if you know what you are getting into and are willing to put in some extra effort. I hope this blog offers you some tips to make your adventure successful.